Refactored | Digital Project Manager
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A typical day in the life:
Lead the development and implementation of the strategic direction for all operations to support and achieve Refactored’s vision and goals.
Lead, collaborate, and coordinate project management function across all departments and serve at least 50% of the time on billable client work.
Lead and manage strategic financial planning/analysis, budgeting, and purchasing activities.
Provide oversight to develop and maintain strong internal control policies and guidelines for activities of accounting, budget administration, and cash management in keeping with accounting standards and best practices.
Prepare and analyze standardized and ad-hoc operational and financial reports.
Plan, direct, control, implement, evaluate, monitor, and forecast budgets and cost of sales in each division to achieve financial objectives.
Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
Review, analyze, and evaluate business procedures.
Implement policies and procedures that will improve day-to-day operations.
Communicate new directives, policies, or procedures to managers; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale.
Improve customer service and satisfaction through policy and procedural changes.
Lead coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
Project a positive image of the organization to employees, customers, industry, and community.
Assist in various tasks/projects as determined by the CEO and owners.
Requirements & Responsibilities
5 or more years of proven ability to lead and manage a multi-functional team
Creative and persistent problem solver
Proven ability to plan, develop, direct and coordinate activities regarding everything from people to policies
Proven ability to communicate clearly and cohesively in a multi-functional organization
Strong teamwork skills; ability to work cooperatively and jointly with various staff, departments, and organizations
Strong problem-solving skills
Detail oriented, with strong organizational and multi-tasking skills
Strong verbal and written communication skills
Proven ability to effectively manage time and prioritize workload
5 or more years of customer service experience
5 or more years of operations-related experience
Master of Business Administration degree preferred