Regis University | CRM Functional Administrator/Associate Director of Enrollment Support


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Type Of Work:
Denver, CO
Company URL:
Date Posted:
December 15, 2022


CRM Functional Administrator/Associate Director of Enrollment Support

Regis University


Northwest Denver Campus

Position Type:

Scheduled Weekly Hours:

Requested Start Date for this Position:
12/19/2022 - 7 days to go

Campus Location:
Northwest Denver Campus

Full-time or Part-time:
Full time

Job Summary:
The CRM Administrator/Associate Director of Enrollment Support is a thought leader responsible for evaluating, initiating, prioritizing, and managing systems and projects vital to meeting enrollment goals, by applying the most effective technologic and business practice solutions. The ideal candidate will use design thinking to understand users' needs, challenge assumptions, redefine problems and create innovative solutions. The position must have strong critical and analytical thinking skills. The position will identify opportunities to apply technology to improve efficiencies and service while promoting best and/or forward-thinking practices. This position will focus on optimizing the use of the Salesforce/Enrollment Rx CRM launched in April 2022, and related applications, to build a foundation for enrollment systems success and innovation.

*This position is eligible for remote/hybrid work options*

Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.

Take a moment to consider our Total Rewards package:
- A generous tuition benefit for employees, spouses, and dependents
- Paid Mission leave to give employees time to volunteer in the community
- Options for flexible work
- Additional time off each year when the University closes for Winter Break
- Medical, dental, and vision insurance

Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.

Major Duties and Responsibilities:

• Manages CRM development, configuration, design, functionality, integration, and performance.

• Works with information technology (IT) counterparts on updating and developing systems and tools for maintaining and monitoring infrastructure, maintaining data security, and maximizing up-time, availability, and performance.

• Champions the CRM to ensure rapid adoption and accurate utilization. Determines how to best leverage capabilities and functionality for maximum impact/ROI for the university.

• Approaches change and growth, both systemic and organizational, from a place of curiosity and with a positive attitude; actively manages change with intentionality and planning.

• Receives and assesses change requests with an eye toward growth, prioritization, and scheduling.

• Develops and refines CRM reporting for marketing, recruitment, and student support.

• Works cross-functionally to translate internal business needs and technology directions into application features and capabilities.

• Obtains and maintains Salesforce certification.

• Constantly expands own knowledge and expertise of CRM and related applications.

• Oversees the planning, implementation and management of day-to-day operations related to Ellucian Colleague (SIS), and ImageNow (document imaging).

• Ensures process efficiency through the development and maintenance of automated workflows, data integrity and the effective use of enrollment systems.

• Coordinates with ITS in the development and testing of new features and system upgrades

• Coordinates the innovative use of university systems and related software and systems.

• Drives process improvement in University systems through workflow, automation, data imports, document management, reporting, tracking of enrollment goals, while ensuring data quality.

• Supports staff in the development of reports for strategic, data-driven decisions on measurable recruitment activities.

• Leads the efforts of the Enrollment Systems team to maintain operational efficiency in the recruitment of new students.

• Coaches, trains and mentors staff, setting both qualitative and quantitative expectations and measurements for performance, implementing disciplinary or performance improvement measures when necessary, and encouraging positive performance.

• Accountable for team building, setting clear objectives and attaining common goals. Facilitates selection, orientation, and training of new staff.

• Fosters professional growth, developing staff through on-going learning and improvement in key job roles including product knowledge and technical training so team members are equipped to approach the challenges of their positions.

• Fosters an environment that connects daily activities and enrollment efforts to both

• Serves as a critical thinking member of the Regis University Enrollment Support team.

• Performs other duties as requested by the Strategic Enrollment Management leadership team.

• Serves as acting member on University teams and committees as requested.

• Perform related duties as necessary.



Minimum requirement is a high school diploma or GED. A baccalaureate degree; master's degree in marketing, business, information system or a related field preferred.


Minimum of four years of CRM experience, preferably in higher education admissions. Functional and technical knowledge of Salesforce CRM. Advanced use of Microsoft Office, including Microsoft O365. Experience converting and preparing files for data import and exports. Supervisory experience preferred.


Working conditions are normal for an office environment. Work may require occasional weekend and/or evening hours. Some local, regional, and/or national travel may be required.

*This position is eligible for remote/hybrid work options*

To view our Benefits Guide use either the link or the web address below. or

Pay Rate:
$70,000 to $75,000 / annually commensurate with qualifications

To apply, visit

Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: "How ought we to live?" Regis University's Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.

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