Cactus | Account Supervisor
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ACCOUNT SUPERVISOR - RALEIGH, NORTH CAROLINA
Cactus is looking for a single client Account Supervisor with retail and/or gaming experience preferred. The Account Supervisor works closely with both the client and the agency team members to develop marketing plans that achieve the client’s desired outcome. The AS has a deep understanding of its clients’ brand, business, industry and competition and manages the overall strategic direction and agency relationship with the account. The AS also has an expert understanding of the agency’s capabilities and successfully matches and sells the agency’s services to best accomplish the clients’ objectives.
Salary: $72,000 – $88,000
This is a Raleigh, N.C. based job with WFH flexibility.
Support the agency’s mission and vision of creating meaningful work that makes a huge impact and brings a powerful voice to brands that matter.
Maintain an expert understanding of the agency’s capabilities, services, resources and processes. Assess and recommend areas of improvement for the agency in its services and capabilities.
Direct client in the development of sophisticated marketing plans and campaigns.
Lead projects in accordance with agency workflow (either directly or through supervision of junior staff).
Prepare accurate and thorough input or other intake documents to successfully communicate to and educate agency teams on clients’ business, industry, history, brand, plans and objectives. Provide clear direction, specifications, assignments, responsibilities, expectations, due dates and required resources
Lead collaborative sessions, inputs and other meetings in a professional, efficient and effective manner staying on topic and accomplishing objectives for the meeting. Successfully communicate complete and accurate information including client goals and objectives. Actively participate in creative review meetings to keep team on-brand and or otherwise meeting client objectives.
Schedule and conduct new client onboarding meetings to establish/learn expectations, requirements, processes, and such to establish a firm foundation for a successful relationship. Communicate information to internal teams.
Work closely and cooperatively with Project Management team to deliver services on target, on time, on budget and in accordance with agency workflow.
Work closely and cooperatively with creative team in accordance with agency workflow to deliver strategically driven creative solutions for clients that support client objectives and goals.
Drive highest possible quality control in all agency services and deliverables.
Provide proactive and innovative solutions to problems. Be a role model to internal teams and junior staff by focusing on creative problem solving.
Communicate timely with clients for approvals, feedback, revisions, etc. to keep projects moving and relay information to internal teams quickly and thoroughly. (Either directly or through supervision of junior staff.)
Obtain client authorization with signed estimates, scopes of work or similar for all services and expenditures prior to initiating work. Properly document all client communications and approvals and communicate to internal teams. (Either directly or through supervision of junior staff.)
Lead competitive tracking and present valuable insights to agency and client.
Create and critically review insightful reporting overviews, key learnings and action plans as they relate to clients’ marketing strategies and tactics effectiveness.
Monitor project status and activity for change orders, scope creep, etc. and take appropriate action to remedy the situation. (Either directly or through supervision of junior staff.)
Provide the highest level of customer support in a proactive, positive and productive manner.
Develop and maintain a successful relationship with clients. Be available, be responsive, be accountable, communicate thoroughly and frequently, and be responsible. Know clients’ brand, business, industry, and competition. Be a valued, knowledgeable, trusted resource and confidant to clients.
Proactively and successfully sell thinking, creative, strategy, and new work/projects to clients.
Communicate regularly with accounting department to maintain accurate financial projections, billing and budget information and assist with collecting accounts receivable as necessary.
Actively participate in regular billing meetings to keep projects on budget. (Either directly or through supervision of junior staff.)
Build and maintain a professional and productive relationship with all internal teams. Be a valued, knowledgeable, reliable, and trusted resource to internal teams. Be a role model and department leader. Mentor and be available for support and guidance to junior level staff as requested or as needed.
Directly supervisor junior level staff as assigned including: Dedicate appropriate time and effort to training junior staff on agency process, systems, workflow and the roles and responsibilities of an AM, marketing theory, marketing strategies, communication planning, analytics, brief writing, organic growth and conflict resolution; Review time entries and assess appropriateness of time management and efforts in relation to end results/production; Provide guidance and recommendations as needed for appropriate and efficient management of time; Assess performance, work product quality and ultimate success of junior staff’s time and efforts; Provide ongoing guidance, support and feedback to position junior staff for ultimate success (day-to-day oversight, regular one-on-one meetings, be available for questions and support as needed); Conduct regular performance reviews in accordance with company policy providing constructive criticism on areas in need of improvement, praise for successes and establishment of progressive goals; Facilitate educational and professional development opportunities for junior staff.
Represent Cactus in a professional manner at all times.
Assist with agency new business efforts as requested.
Be involved in industry organizations and pursue educational opportunities.
Always go above and beyond expectations.
Daily entry of accurate timesheets into the agency’s management software.
6-10 years of relevant agency experience managing marketing projects and budgets
Retail and/or gaming experience preferred
BA/BS degree in relevant field of study
Documented skills and success in the creation of innovative marketing and communications plans
Documented skills and success in creating marketing and communications plans that successfully meet or exceed client objectives
Documented skills and success in selling agency services, marketing plans and creative concepts
Proven team leader, motivator, innovator and problem solver
Persuasive presentation and communication skills
Self-motivated, quick and assertive
Able to stay cool, calm, collected and collaborative in any situation