Blue Bear Creative | Community Manager


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Type Of Work:
Date Posted:
September 30, 2019


You're a creative thinker and writer who can adapt seamlessly to any brand voice you meet. Social is your medium of choice: not only do you know what you like to see from brands on social, you know how it all comes together. You've got enough front-line community management experience to understand just how creative managing a community can get, especially when it's done well. Now you're ready to take the wheel on several exciting national Food and Beverage brand channels and shape them to be disruptive, future-forward, and industry best-in-class.

As the Community Manager at Blue Bear, you'll be responsible for maintaining the voice and spirit of the brands in your care. Equal parts writer and social tactician, you'll be posting on-brand content while managing your clients’ community dynamics by quickly and creatively responding to trending and real-time opportunities. You'll work alongside our team to ensure overall processes are smooth, contribute to weekly and monthly reporting, and collaborate with creative teams to ensure that ideas are social-first.

Manage your clients’ social communities by responding to customer and fan messages in the brand's specific voice in a timely and engaging manner, growing and nurturing online communities
Contribute to weekly and monthly reporting to track community management efforts against overarching brand goals
Monitor competitive industry activities via social listening platforms and surfacing relevant insights and opportunities
Coordinate with the Social Media Manager to develop communication and crisis management strategies
Work closely with Guest Relations departments to develop frameworks for guest complaints and inquiries
Build and strengthen clients’ influencer networks and look for new influencers to engage and partner with
Look for and implement new tactics for developing the community
Stay up-to-date with social media and digital technology trends
Send surprise & delights to strengthen relationships with passionate fans
Perform keyword searches, hashtag & listening analyses to look for new opportunities to engage with online communities and discover new opportunities

Excellent understanding of social media platforms, including their respective strengths, nuances, success metrics, and relevant demographics
Top-notch writing and customer service skills: you can communicate concisely yet warmly over various media
Prior community management experience for a large brand or demonstrable experience building personal online personas or accounts with strong engagement
Experience with Sprinklr and Netbase a plus but not required
Proven success working in fast-paced, super-collaborative team environments
Independent yet communicative and team-oriented
Equal parts confidence, humility, and desire to learn
A friendly, smart, objectively awesome human
Must be able to check social media platforms over the weekends and respond to emergency situations when/if needed
Strong relationship building skills
Highly detail-oriented and organized
Critical-thinker and problem-solver

2-3 years of agency or brand-side experience in a copywriting or community manager role
Bachelor’s degree in Advertising, Marketing or relevant field
Candidates must be able to demonstrate a track record in developing social media content, editing copy, and engaging with an audience.

Company Health, Dental & Life Insurance
Generous PTO and Vacation Policy
Health & Wellness Program
401K Offering
Dog-Friendly Office Environment
Occasional Free Lunch
Salary: Competitive

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