970 Design | Senior Account Manager
Account Service
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Description
970 Design is a values-driven full-service marketing agency based out of Vail, Colorado. We care about our clients and work passionately to amplify their mission. We care about each other and are building a team of highly talented individuals that see marketing and design as a powerful tools to improve our world. We serve a variety of organizations, in the for-profit as well as non-profit industries.
Quickly outgrowing our small biz britches, 970 Design is looking for a dynamic Account Manager to join our team. The Account Manager oversees client relationships and projects within the agency. You will serve as a client advocate and serve as the primary point-of-contact for some clients, and also work as an advisor and strategist for the 970 Design team.
This position ensures our clients receive exemplary customer service while remaining profitable, mission-focused and growing. They take responsibility for assembling teams, crafting a strategy, identifying new opportunities, while tracking the new and changing scopes of work.
Successful candidates will have exceptional interpersonal skills and a proven track record of client relationship management at a creative agency or in a high pace marketing environment.
YOUR RESPONSIBILITIES WILL INCLUDE:
• Be part of an innovative team and own a portfolio of current client accounts. Continually building on, understanding and uncovering business goals and building client relationships.
• Support and grow client relationships via regular check-ins and collaboration with client and production teams; Complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner.
• Advanced communication skills when working with both clients/prospects and internal teams, with the ability to receive and respond appropriately to feedback and requests with impeccable follow-through
• Prepare thorough and persuasive emails, proposals and contracts, and other documents to drive client sign-on and new business.
• Develop knowledge of clients’ business, competitive challenges, and how key strategic issues could impact client/agency objectives.
• Work closely with Owner and Creative Director fully informed of account challenges and opportunities.
• Partnering with the Client and Media Services team by ensuring successful onboarding of new clients and team members, implementing processes, and ensuring a cohesive client experience.
• Developing a strong relationship with clients and acting as a go-to person for day-to-day questions related to paid search campaigns and initiatives.
• Regularly leading or contributing to client meetings, offering points of view, recommendations, and ideas for optimizing campaign performance and media budgets.
• Driving client retention on assigned accounts and supporting revenue growth initiatives.
• Illustrating an ability to connect paid search strategies back to larger client business objectives, collaborating closely with Client Strategy to build a holistic media plan and performance story.
•Assign budgets to projects whether new leads from new clients, or new projects within existing clients
WHAT WE’RE LOOKING FOR:
• Candidates should grasp full-funnel marketing
• The ideal candidate will have a track record of cultivating account growth through thoughtful, creative, and solution-based client strategy.
• Passion for and experience helping clients move from concept to execution by matching their digital marketing goals to company expertise.
• Ability to become an expert in each client’s industry, with a willingness to embrace new tasks and a passion to grow client relationships
• Contributing to 970 Designs culture, upholding the company values, leading by example, and motivating team members to succeed.
• 970 Design is fast and efficient. We seek team members who align with our core values and can juggle multiple projects with grace all while keeping customers delighted and informed.
• Candidates that thrive in a fast-paced and creative work environment and have heavy attention to detail.
• Proven organizational skills and ability to work well in a cross-functional team environment
WHAT’S IN IT FOR YOU:
An exciting and fun work environment in the heart of the Colorado mountains
A passionate crew of creatives that love to work as hard as they play
Competitive Salary
Flexible Schedule
Unlimited PTO
Ski Pass & powder days (yes you read this right…we live in ski country, so when it snows, we ski)
Great benefits