AOR, Inc. | Account Supervisor
Account Service
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Description
ACCOUNT SUPERVISOR
Job Description:
The Account Supervisor (AS) is responsible for account management of the assigned client account(s), building solid client relationships, strategic and business development, revenue tracking and forecasting, team development and building solid working relationships across all facets of the agency while exemplifying solid marketing expertise within a complex and dynamic agency culture.
Roles and Responsibilities:
Manage all aspects of the assigned client account(s).
Lead and drive the client’s businesses on behalf of AOR.
Manage accounts proactively, understand the client’s planning cycles and manage all assignments and timelines accordingly.
Maintain ongoing communication with clients regarding their level of satisfaction and agency performance.
Has broad and deep understanding of the client's industry and agency business. Contributes to the creative component of projects with responsibility for the quality and completeness of the creative brief/work order.
Determine strategies and messaging for campaigns.
Write and/or supervise the creative brief process, forward to client for approval and brief creative and interactive teams on upcoming assignments.
Gather and provide Creative, Production and Interactive teams with any background information, insights and trends that will assist them with the Project assignment.
Manage oversight of executional aspects of the account including but not limited to opening jobs, developing and managing production timelines, generating estimates, updating agency production schedule, writing conference reports, updating status reports and the management of the historical account information.
Management and oversight of project budgets to ensure they are delivered in budget.
Manage weekly and monthly updating of the revenue projections.
Have a clear understanding of assigned client account AGI and growth percentage.
Work with accounting to ensure complete, transparent and accurate billing of projects.
Communicate to clients recommending a specific course of action with rationale.
Demonstrate clear and effective communications when dealing with both internal staff and clients.
Ensure structure and workflow through the account team and agency is as efficient as possible.
Responsible for managing account team personnel.
Responsible for growing client relationships
Reports to:
Director of Client Services
Supervises:
Account Executive(s)
Account Coordinator(s)
Intern(s)
Requirements:
In office position = consistently
Travel = occasionally
After hours work/events = occasionally