Customer Service Faux Pas

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Service. It distinguishes the good from the bad every time. A Texas man is suing 1-800-Flowers for $1 million after a thank you note from the web florist outed him as an adulterer. Leroy Greer specifically asked 1-800-Flowers not to send him a receipt for the cuddly stuffed animal and dozen long stemmed roses he ordered for his mistress. Despite his request, 1-800-Flowers sent a thank you note to his house several months later, prompting his wife to ask who the hell got flowers. She called 1-800-Flowers, which gladly faxed her a copy of Leroy’s order form that included the following message meant for his mistress: “Just wanted to say I love you and you mean the world to me! -Leroy.” More on Leroy at The Consumerist.

Comments

Ordering from 1-800-FLOWERS is a crime in itself.

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