AOL

MapQuest Customer Support Intern (Paid)

Type of work: Internship
Location: Denver, CO
Date Posted: September 12th, 2013
Description:

MapQuest Customer Support Intern (Paid)
Time Frame: Fall 2013
Location: Denver, CO
Hours: Part-time 10-20 hours/week
Pay Range: $8-$15/hour

Description:
AOL's Mapquest team in looking for two tech-savvy, customer-focused, internet data junkie interns to work in their Denver, CO office this fall. If you enjoy delighting customers, data collection and fancy yourself a closet techie, we may have an internship for you!

Responsibilities:
• Edit and maintain Help Center articles for accuracy, up-to-date info, errors, etc.
• Help with business data edits
• Apply technical knowledge to solve users problems that come in via ticketing system
• Assist with any administrative tasks
• Develop new processes to help make data driven decisions (e.g., help conduct user surveys, help other product teams, etc.)
• Perform other job-related activities and duties as requested.

What we look for:
• Available to work for the fall 10-20 hours/week
• You’re a college junior or senior studying Computer Science, GIS/Geography, Information Management, Business, Economics, English/Journalism
• You’re a Recent Grad (0-6 months) with exceptional customer service skills looking to work in the Tech industry
• You have exceptional customer service skills
• You have a primary interest in Tech subject matter (coding, social media, apps)
• You have strong writing skills with meticulous attention to details
• You’re a self-starter with a strong desire to learn
• You’re proven to be flexible and adaptable to fast change
• You understand website metrics and know how to ideate on efforts to reach these goals to measure success
• You exemplify grace under pressure and the ability to work alongside a variety of skill levels and personalities
• You’re BFFs with Excel and can utilize it for data collection, management and generating statistic reports

How to apply:

To Apply:
Please email your resume to yolanda.owens@teamaol.com. Please include MapQuest Customer Support Intern position in the email subject line.

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