Sr. Technical Account Manager

Type of work: Full-Time
Location: Denver or Boulder
Company URL:
Date Posted: March 25th, 2014

The Senior Technical Account Manager serves as a primary business contact for SendGrid’s major accounts; understanding their business, acting as an internal advocate and proactively monitoring customer activity. The Senior TAM will develop new and repeat business with existing customers. The ideal candidate will have project management skills, experience supporting a technical product, and most importantly, a friendly, consultative approach to addressing customer needs. The Senior TAM will occasionally wear multiple hats, sometimes helping sales with closing new business and technical guidance as well as providing support at customer events.

-Serve as the primary point of contact and relationship owner for major customers
-Support the outlined business objectives and the critical path that email/SendGrid plays in those objectives
-Develop, retain and grow revenues/profits with assigned clients
-Support the strategy for each major account
-Assist in ensuring clients pay in accordance with contract terms & on time – intervene if required
-Responsible for client communications and conflict resolution for major customers
-Review major deliverables to ensure quality standards and client expectations are met
-Ensure that client issues are dealt with in an efficient manner
-Communicate the client's goals and represent the client's interests to the SendGrid team
-Provide regular two-way communication between the client and team to establish strong team representation and set proper client expectations
-Understanding of company capabilities and service, and effectively communicates all offerings to the client
-Mentors more junior members on the team, including new hire training
-Reports to the Director of Account Management, providing regular input on all account activity
-Represents SendGrid at industry events

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