Malenke | Barnhart

Malenke | Barnhart, one of the region's leading digital agencies, is looking for a Senior Account Manager. The Senior Account Manager is responsible for account management, strategic planning and ongoing development of several large accounts. They will serve as a strategic partner and client advocate, and ensure exceptional engagement experiences and overall client satisfaction. He/she must work effectively with internal teams as well as external providers to ensure timely project turnaround and maximum quality output in order to meet client objectives.

Essential Job Functions:
• Collaborate effectively with agency teams to create best in class digital strategies for clients
• Ensure client satisfaction
• Increase revenue and reduce costs for existing clients
• Provide best in class strategic account services

Minimum Qualifications:
• 5+ years prior agency experience in account management within a digital/interactive agency
• Bachelors degree in applicable field
• 7+ years of relevant job experience
• 4 years managing web projects

Responsibilities:
• Be a leader that raises the level of work of the agency and the client
• Help teams to develop creative strategies that grow our clients businesses
• Provide positive solutions to complex situations internally and externally and manage expectations along the way
• Create and maintain multiple project schedules
• Be able to lead client and internal meetings productively
• Act as liaison between external clients and internal departments to resolve issues
• Be able to manage and pull the best work out of multiple internal teams
• Occasionally negotiate contract terms, conditions and pricing for active accounts
• Coordinate and participate in project scoping, pricing, and estimates for new project opportunities
• Manage and get the most out of client budgets
• Set and tactfully reset client expectations throughout project lifecycle
• Host weekly or bimonthly account strategy meetings to provide proactive client communication and value-added services/support
• Ensure invoicing is accurate and timely and identify and review change order requests with client appropriately
• Manage any client concerns related to work product, staffing, billing, costs, resources, or quality of service
• Ensure all deliverables meet client expectations in a fast-paced, high quality, agency environment
• Maintain high value and profitable projects
• Identify new solutions and opportunities for clients to elevate accounts
• Apply advanced problem solving and critical thinking skills
• Manage, mentor and coach other account and support staff
• Be cool and be able to build strong long term relationships

Essential:
• Must be able to show successful management of past accounts and projects
• Must be able to demonstrate the ability to guide creative and development teams in exceptional work
• Must understand and know how to use vocabulary common to this position
• Must have a good understanding of web-related technologies
• Must have excellent writing skills and attention to detail
• Must have online marketing and/or online project management experience
• Must successfully organize, prioritize and manage multiple projects in a deadline-driven environment
• Must possess strong verbal and written communication skills, interpersonal skills, a positive attitude, and the ability to thrive in a collaborative agency environment
• Must be proficient in Word, Excel, MS Project, PowerPoint and other relevant programs

Malenke | Barnhart is located in Lower Downtown Denver (LoDo) in an open, progressive and beautiful historic office building. We work across many industries with some of the top name companies in the world but we also work with some of the most deserving small companies and non-profit organizations. We have a laid back but highly productive atmosphere.

Location: Denver (LoDo)

Compensation: highly competitive

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