This letter was written to Richard Branson from a traveler who flew Mumbai to Heathrow on December 7, 2008 on Virgin Atlantic. And it is the finest piece of penmanship we’ve seen in quite some time (2,928 comments from people so far)—and second only to the complaint letter our very own Speedball sent to Best Buy back in the day.
Yahoo News reports that they called the Virgin Atlantic press office and confirmed the airliner received the letter and that Sir Richard Branson himself called the author to thank him for the feedback and invite him to come to the airline’s catering house next month to help select the meals and wines served on-board future Virgin flights. How much more press is Virgin getting for this great show of customer service than any multi-million-dollar advertising campaign would ever give them? Something to think about, peeps.
In the same breath, it’s hard to believe that same warm-hearted company is suing Adrants for posting a spec ad on their site (after the US Airways crash into the Hudson River) that Virgin claims damaged their reputation. Something ain’t adding up here.